Frequently Asked Questions (FAQs)

General Questions

  • What is DealSettle?

DealSettle is a UK-registered escrow service provider (Company Number: 16293084) that ensures safe and scam-free transactions for buyers and sellers of digital goods, services, websites, domains, and virtual assets.

  • How does DealSettle work?
  • Buyer deposits funds into escrow.
  • Seller delivers the product/service.
  • Buyer confirms receipt, and funds are released to the seller.
  • Seller withdraws the payment instantly.

Funds remain secure until both parties agree on the transaction outcome.

  • Who can use DealSettle?
  • Freelancers & service providers – Secure payments for online work.
  • Website & domain sellers – Fraud-free transactions for digital assets.
  • E-commerce & digital product sellers – Protection for buyers and sellers.
  • Entrepreneurs & small businesses – Safe online transactions with escrow protection.
  • Buyers on non-reputable marketplaces – Add security to high-risk transactions.

Escrow Transactions & Fees

  • How much does DealSettle charge for escrow transactions?
  • Flat 4% escrow fee per transaction.
  • Fee can be paid by the buyer, seller, or split 50/50.

No hidden charges—transparent pricing only!

  • What payment methods are supported?

DealSettle supports multiple currencies and payment gateways, including:

  • Bank Transfers (varies by country).
  • Cryptocurrency Payments (network fees apply).
  • Local Currency Merchant Services (2% additional fee).

Users are responsible for any external payment provider fees.

  • What happens if my transaction fails or is incomplete?

If a transaction fails or is incomplete, the funds remain in escrow until resolved. Users can:

  • Request a refund (if both parties agree).
  • Raise a dispute for manual resolution by DealSettle’s team.
  • Update transaction details to complete the process.

Never release funds before receiving your product/service.

  • Can I withdraw funds I deposited without using escrow?

Yes! If you have deposited funds but have not used them for escrow, you can withdraw them anytime using the same payment method you deposited with.

Disputes & Fraud Protection

  • What happens if there is a dispute between the buyer and seller?
  • Buyer or seller raises a dispute before funds are released.
  • DealSettle reviews the dispute manually.
  • Both parties submit evidence (screenshots, communication, agreements, etc.).
  • A fair decision is made, and funds are released to the rightful party.

Our dispute resolution system ensures fairness and prevents fraud.

  • How does DealSettle prevent fraud?
  • Funds are securely held in escrow until both parties confirm the transaction.
  • KYC verification required for transactions above $1000 per day.
  • Strict compliance with UK financial laws & AML policies.
  • Manual dispute resolution to prevent scams and fraudulent activity.

DealSettle is designed to protect users from common online transaction risks.

KYC, AML & Legal Compliance

  • Do I need to verify my identity (KYC) to use DealSettle?

KYC verification is only required for transactions above $1000 per day.

  • Up to $1000/day – No KYC required.
  • $1000 to $5000/day – KYC verification required.
  • Above $5000/day – Not supported (to comply with AML laws).

We comply with UK AML (Anti-Money Laundering) regulations to prevent financial crimes.

  • What documents are required for KYC verification?
  • Government-issued ID (passport, driver’s license, or national ID).
  • Proof of address (utility bill, bank statement, rental agreement).
  • Selfie verification (to match ID for fraud prevention).

Failure to complete KYC when required may result in transaction delays or cancellations.

Merchant Program & Local Currency Payments

  • Can I earn by becoming a DealSettle merchant?

Yes! Merchants help process local currency escrow payments and earn 2% commission per transaction.

  • Must provide personal identification & undergo a video interview.
  • Security deposit of $1000 required (refundable anytime).
  • Daily transaction details must be logged in the system.
  • Users must pay any merchant service provider fees.

Read our Partner With Us page for full details.

  • How does the 2% local currency fee work?

If a user deposits in local currency, they must cover:

  • Escrow deposit amount (the exact transaction value).
  • 2% local currency fee (merchant processing charge).
  • Any extra merchant service provider fees.

Users must ensure the full escrow amount is received after all deductions.

Account Management & Security

  • How do I secure my DealSettle account?
  • Use a strong password and enable Two-Factor Authentication (2FA).
  • Do not share account details or transaction information with third parties.
  • Avoid phishing scams—always verify communication is from DealSettle.

Security is our top priority. Protect your account from unauthorized access.

  • What should I do if I forget my password?

Click Forgot Password? on the login page and follow the reset instructions. If you need help, contact [email protected].

Support & Help

  • Email: [email protected]
  • Support Ticket: Submit via your user dashboard.
  • Live Chat: Available during business hours.
  • Telegram Community: @dealsettle

We do NOT provide support via any other social media platforms.

  • Email & Ticket Support: Responses within 24 hours.
  • Live Chat Support: Available during business hours.
  • Urgent Issues: High-priority cases are handled immediately.

We strive to resolve all inquiries as quickly as possible.

  • If both parties agree, the transaction can be canceled, and funds refunded.
  • If there is a dispute, DealSettle will review and resolve the case.
  • Once funds are released, cancellations are not possible.

Always ensure all terms are agreed upon before sending funds.

  • Yes! DealSettle supports global transactions in multiple currencies.
  • Users must comply with local financial laws when using escrow services.
  • Some regions may have restricted payment methods due to banking regulations.

Check with our support team if you need assistance with international transactions.

  • DealSettle is a UK-registered company (Company Number: 16293084) and operates under UK financial regulations.
  • We are not a bank or money transmitter but provide escrow services to protect online transactions.
  • We comply with AML, KYC, and financial security regulations to prevent fraud.

We ensure complete legal compliance while securing all transactions.

  • No, each escrow transaction must be funded using one payment method only.
  • Using multiple payment sources may cause processing issues or delays.

Choose your preferred payment method before funding an escrow transaction.

  • Instant withdrawals are available once funds are released.
  • Some bank transfers may take 24-48 hours due to processing times.
  • Cryptocurrency withdrawals depend on blockchain confirmation speeds.

We prioritize fast transactions, but banking networks may cause slight delays.

  • Yes, users can keep funds in their DealSettle wallet for future escrows.
  • If not used, funds can be withdrawn anytime using the same deposit method.

We do not charge inactivity fees—your funds are always secure.

  • Minimum escrow transaction: No limit.
  • Maximum escrow transaction:
  • $1000 per day (No KYC required).
  • $5000 per day (KYC verification required).
  • Above $5000 per day – Not allowed due to AML compliance.

We enforce limits to ensure security and compliance with financial laws.

  • Before the buyer deposits funds, transaction details can be edited or canceled.
  • Once funds are deposited, changes cannot be made unless agreed upon by both parties.

Confirm all transaction details before sending funds.

  • Report the user immediately using our dispute system.
  • Provide screenshots, contracts, or proof of fraud to support your case.
  • If fraud is confirmed, the scammer's account may be permanently banned.

Our fraud prevention system ensures scammers do not benefit from our platform.

  • No, our maximum escrow transaction limit is $5000 per day per user.
  • This limit is set to comply with AML regulations and prevent financial fraud.

For larger transactions, users must split payments over multiple days.

  • No, all withdrawals must be made using the same method as the deposit.
  • This policy prevents fraudulent transactions and unauthorized withdrawals.

Always choose your deposit method carefully before funding escrow.

Need more help? Contact us anytime—DealSettle is here to support your secure transactions!

DealSettle is a UK-registered escrow platform (Company No: 16293084) that ensures secure online transactions. Whether you’re a buyer, seller, or freelancer, we protect your funds until the transaction is complete. No scams. No risks. Just safe, instant, and trusted transactions.

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